CANNY Shipping Information
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
CANNY offers free shipping on all orders to the lower 48 states with normal ground shipping. For a small additional charge, you may specify expedited shipping during the check-out process. Shipments to Alaska and Hawaii will have an additional charge for all orders.
All orders will be processed within 24 hours of normal business hours. Standard shipping will apply unless indicated upon check out. Standard shipping typically is 5-7 days and is reliant upon the carrier. Priority shipping is available for an extra cost, and typically has a 2-4 day shipping window. 2 day and next day air shipments are available upon request.
If I pay for my order to ship Next Day, 2-Day, or 3-Day when should I receive my order?
Most orders placed on our website ship the same, or the next, business day. Therefore your order should arrive according to the shipping method specified. If you place the order on Friday, Saturday, or Sunday then it will ship on the next business day. For shipping information please contact customer service.
What is the average shipping time for orders shipping Ground?
Orders shipping ground normally arrive in 5 to 7 business days.
Can I ship to a P.O. Box?
Yes. We do accept orders to be shipped to post office boxes. All post office box orders will ship via the United States Postal Service.
How do I ship my order to a different address after or is processed?
Please contact customer service at info@canny.us.
Do you ship to APO and FPO addresses?
Yes. In case you need help or have questions shipping your order to the following address please call a customer service representative to assist in completing your order.
My order will ship to an APO/FPO address, how will the order be shipped?
Depending on the weight and size of your order it will ship through the United States Postal Service.
How are shipping costs calculated?
Shipping costs have a set fee for standard and expedited shipping. Any order ships free of cost if the total exceeds $30 USD. This excludes HI, AK and international shipments, an additional fee will apply.
Do I have the option of shipping my order 3-Day, 2-Day, or Next Day?
3-Day, 2-Day, and Next Day shipping options are available. Your order may not be eligible for these shipping options if the package weight or dimensions exceed ground limitations. Please contact info@canny.us if you have questions about cost or arrival date.
How can I track the status of my order?
Please contact customer service at info@canny.us. A status update will be provided along with a tracking link to your shipment.
PAYMENT METHODS
CANNY accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
